At Gulmohar.ch, we aim to provide a seamless shopping experience for our customers. If you are not entirely satisfied with your purchase, we’re here to help with our return and refund policy:

1. Returns Eligibility:

a. Product Returns:

You may be eligible for a return if you receive a product that is damaged, defective, or significantly different from what was described in the product listing. Each vendor on our platform may have their own return policy, so please review the vendor’s return policy before making a purchase.

b. Service Returns:

Service returns may be available depending on the service provider’s policy. If you are dissatisfied with a service you received, please contact the service provider directly to inquire about their return policy.

2. Return Request Process:

a. Contact Vendor or Service Provider:

To initiate a return, please contact the vendor or service provider directly within the specified return window. You can find their contact information on your order confirmation or invoice.

b. Provide Reason for Return:

When contacting the vendor or service provider, please provide a clear explanation of why you are requesting a return. This will help them understand your concerns and expedite the return process.

3. Return Conditions:

a. Product Condition:

Returned products must be unused, in their original packaging, and in the same condition as when you received them. Any products that show signs of use, damage, or alteration may not be eligible for a refund.

b. Service Completion:

For service returns, the service must not have been fully completed or consumed in order to be eligible for a refund. If the service has been fully completed, refunds may be at the discretion of the service provider.

4. Refund Process:

a. Refund Approval:

Once the vendor or service provider receives your return request and approves it, they will provide you with instructions on how to return the item or proceed with the refund process.

b. Refund Issuance:

Refunds may be issued through the original method of payment used for the purchase or through an alternative method agreed upon by both parties. Refunds are typically processed within a reasonable timeframe.

5. Dispute Resolution:

a. Communication:

If you encounter any difficulties or disputes regarding a return or refund request, we encourage you to communicate openly and attempt to resolve the issue directly with the vendor or service provider.

b. Gulmohar.ch Intervention:

If a resolution cannot be reached between the buyer and the vendor or service provider, Gulmohar.ch may intervene to help facilitate a resolution, subject to our dispute resolution policies.

6. Contact Us:

If you have any questions or concerns about our return and refund policy, please contact us at contact.gulmohar.ch@gmail.com.

By using Gulmohar.ch, you acknowledge that you have read, understood, and agree to abide by our return and refund policy. Thank you for shopping with us!